Google wants you to add your customer support details to Google Merchant Center Next. Google said, “Shoppers are often dissatisfied when they can’t easily find customer support and returns related information when they’re shopping online.” So if you add this information, it will improve your shoppers experience. Here is how to add your customer service […]
At ActiveCampaign, we understand the significance of gathering and organizing contact information effectively. With our user-friendly forms builder, you can effortlessly create online forms without the need for coding expertise. Our forms builder has been widely adopted by businesses, enabling them to design a wide range of forms including contact forms, surveys, order forms, and […]
Today there seems to be an endless list of options when it comes to contact management software. When looking for the right solution, businesses consider each option, if it aligns with their goals, and whether or not it’ll enhance their sales efforts. Whether you’re a small business owner seeking to streamline your customer interactions or […]
What is customer experience automation software? Customer experience automation software aims to streamline and enhance the way businesses interact with their customers. It leverages advanced automation techniques and artificial intelligence to automate and optimize various customer-related processes, ultimately leading to improved customer satisfaction and increased operational efficiency. This software employs a range of functionalities to […]
Meta is testing a new feature – promotional ads – with the aim of helping brands to have more direct contact with their consumers through Facebook. According to the company, it will be easier for consumers to take advantage of discounts on a first purchase, and promotions offered by brands. The various lead gene form […]
2023 is filled with incredible software solutions for improving customer retention and loyalty. With the ever-growing importance of establishing strong customer relationships, businesses will need to continue to communicate with customers in the most crucial stages of their customer journey. This guide will dive deeper into some of the top customer retention software for a […]
How often have you heard about the importance of “improving customer experience”? It sounds redundant and intuitive until you actually have to do it. Optimizing your customer service is crucial whether you’re a small business owner or a large enterprise. This article will provide an in-depth analysis of the best customer service software available in […]
One of our core values at ActiveCampaign is “make the customer a hero.” In our Product org, we live this value by engaging with our customers, listening to their feedback, and building products and tools that will best serve their growth. This year, we’re excited to introduce ActiveCampaign’s inaugural Customer Advisory Board. As we continue […]
Social media customer service is the practice of using social tools to resolve customer questions or concerns. Social customer support is highly effective because it allows customers to reach your team on the platforms they already use. That’s right: if you really want to offer best-in-class support to your audience, you’ve got to offer more […]
the consumer experience is fundamental to the success of companies, and understanding their behavior is essential to ensure that they meet customer expectations. However, in recent years, there has been a significant increase in consumer dissatisfaction with products and services provided by companies, even resulting in a desire for revenge on the part of customers. […]