Creating engaging campaigns is one of the main challenges for marketing professionals. With so many goals to achieve with some limitations such as time, workforce, and budget, being creative may seem to be the smaller challenge. Seasonal campaigns give us a bigger incentive to go creative and explore different narratives in many different engaging ways. […]
For the original iTunes version, click here. Google launched some new Search Generative Experience features, like SGE while browsing and definitions in the SGE answers. Google seems to have stopped testing displaying links in SGE AI-generated answers. Google said navigational queries shouldn’t trigger an SGE answer. Google said if you are using AI to write […]
Google is testing a paid version of customer support for its advertisers who use Google Ads. Google said this is a “paid pilot” where its “smallest customers can receive specialized, one-on-one support, tailored to their specific needs.” Google did not post anything about this on their blog or support channels, but a Google spokesperson emailed […]
Google wants you to add your customer support details to Google Merchant Center Next. Google said, “Shoppers are often dissatisfied when they can’t easily find customer support and returns related information when they’re shopping online.” So if you add this information, it will improve your shoppers experience. Here is how to add your customer service […]
ActiveCampaign Protected: Marketers: Support your Sales Team’s Growth With This List of Integrations This content is password protected. To view it please enter your password below: Password: This post Protected: Marketers: Support your Sales Team’s Growth With This List of Integrations first appeared on ActiveCampaign and is written by Gwen Sioson, Sr. Partner Manager, Platform […]
We know that OpenAI’s ChatGPT supports third-party plugins and soon, Bing Chat may also support third-party plugins. Mikhail Parakhin, the CEO of Bing, was asked about the topic and he said, “Stay tuned,” as if it is coming soon. The question posed to him on Twitter was, “Any possibility of having third-party plugins like ChatGPT? […]
Google, at about 5pm ET last night on February 21, 2023, has unleashed the sixth product reviews update. This is named the February 2023 product reviews update and it expands to several more languages in addition to just English. Like most other updates, Google says this will take about two weeks to rollout. The languages […]
It’s fair to say that not many people grow up dreaming about working in customer support. It’s not the typical aspirational career path! Indeed, some see a customer support role as a stepping stone to something else or a short-term job in a break from college or Uni. After nearly a decade working in a […]
Empathy is a powerful way to build trust, but leaning in too far can also backfire. Something I’ve come to wonder after 3.5 years at Buffer as a Customer Advocate is how can we use empathy effectively to enhance the customer support experience? “The action of understanding, being aware of, being sensitive to, and vicariously […]
Launching a new feature is an exciting time at Buffer. It’s the culmination of days, weeks and sometimes even months of the work that goes into building something new. There’s lots of excitement and a lot to celebrate. It’s also a significant time for our support team. A product launch can generate a lot of […]