When you search for you Google Business Profile in Google, Google may show you the number of “customer interactions.” The question is, how often is that number updated? Matt McGee said in the Local Search Forum that he believes it is updated every 2-3 days. Here is a screenshot of the “customer interactions” section for […]
LinkedIn’s looking to help members better manage their LinkedIn inbox, by filtering out more of the junk, with a new one ‘Focused Inbox’ UIwhich will essentially re-route less valuable messages into an ‘Other’ tab in your LinkedIn message stream. As you can see in this example, LinkedIn’s Focused Inbox update will now provide you with […]
while the Messenger bot revolution Never took hold like Meta might have hoped, bots are still widely used, in a range of contexts, with many brands now implementing responder bots in messaging apps to streamline their customer connection process. And this could help further bot use. Today, Meta has released BlenderBot 3an advanced bot responder […]
When someone actively fills out a form, that’s a good sign that they are incredibly engaged. Why else would they take time and volunteer information about themselves? That’s a great time to follow up with content, an email, or even direct outreach from someone on your team to ensure they stay engaged. Better yet, follow […]
It’s interesting to see what effect even the slightest level of friction can have on negative behaviors online, and how it can reduce unnecessary fear or disagreement, just through a basic heads-up. Last February, Twitter re-launched its test of warning prompts on tweet replies which Twitter’s automated systems had determined could contain potentially offensive remarks. […]