Talking about iFood is talking about big numbers. Market leader in food, beverages and other consumer items delivery in Latin America, the Brazilian company now has a great presence throughout Latin America, being instantly recognized by the various populations. However, maintaining and expanding this success depends on much more than excellent service. In the digital […]
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One of the challenges faced by businesses aiming to improve their user experiences is to figure out where to start. Hootsuite’s largest annual campaign is the perfect example of how the process of improvement can – and should – work. For the last seven years, much of its staff and stakeholders have spent a significant […]