Get fast assist within the Bluescape group

More time creating and less time waiting?

If you have a problem with the tools you are using and need troubleshooting, what is your first instinct? Are you looking for the topic quickly to solve it yourself? Go straight to a support agent from the company’s website? Or just breathe in frustration and wait for an answer?

There are times when you can waste valuable time trying to find a solution.

Your time is precious. Period. At Bluescape, we want to make it as quick and easy as possible for our users to get the support they deserve.

When you join Bluescape community, Get quick responses from Bluescapes support engineers, dedicated staff, and access to expert knowledge from members of the community. This includes hundreds of step-by-step tutorials, Q&A topics, and more that will quickly guide you to the answer you are looking for.

It doesn’t matter if you’re looking for real-time Service updates, have to Hardware help with the Bluescape Wall or look for information about your account – the Bluescape Community has all the answers. And when you can’t find what you’re looking for, the solution is just a question away.

How to get support in the Bluescape community

Step 1: Search for keywords first

There are hundreds of topics in the community to help you find answers to your support questions. Begin your search by entering the keywords for the feature, problem, or issue you want to solve in the search bar. A drop-down list of topics related to your search will appear. Browse and read related topics to find an answer.

Canvas, employees, and To meet are examples of common keywords that community members search for.

Step 2: Second, ask the questions

If you’ve read the topics about your keyword search and haven’t found the exact answer you were looking for, it may be time to seek help from the community! Ask a support question from start a new topic. Either a community member or a member of the Bluescape team is guaranteed to jump in to help another bluescaper.

You can also do one personal message to the Bluescape team for individual support inquiries. However, we encourage you to post your question in the general community to help out other bluescappers who are facing similar issues.

Step 3: Answers in a few minutes

Between knowledgeable community members, the entire Bluescape team, and a large group of support engineers, users can quickly get the answer they are looking for. When you ask a support question, the first available support engineer will answer you in real time (you’ll even see them key in their answer!) And you will work together to find your solution.

Popular questions are currently being answered in the community

1. How can I restore an archived workspace?
2. How do I change a collaborator role in a workspace?
3. What is the current service status of Bluescape?
4. How do I turn on the webcam during a video call?
5. Touch displays compatible with Bluescape

Get the support you deserve in the Bluescape Community! Start by checking out popular FAQs, browse the Support category, and Search for answers on all your support questions.